Terms of delivery

1. General

These terms of delivery are valid until further notice and apply to all orders placed through the kaikenkarvaiset.com online store. By placing an order, you accept these terms of delivery. Kaikenkarvaiset Oy reserves the right to update the terms of delivery without prior notice. We deliver products both within Finland and abroad.

2. Ordering

Products are ordered in the online store at kaikenkarvaiset.com by adding the desired products to the cart and confirming the order. After placing your order, you will receive a confirmation email containing the order details. The order is binding once the customer has submitted the order and received an order confirmation by email.

The customer is responsible for the accuracy of the information they provide.

3. Prices and payment methods

All prices in the consumer online store include value added tax (VAT), unless otherwise stated. Business customers / resellers see prices without VAT after logging in.

Prices do not include delivery or freight costs, which are added to the order total at checkout.

We offer the following payment methods:

  • Payment cards (Visa, MasterCard, etc.)
  • Online bank payments
  • Invoice or instalment payment (where applicable, through the payment service provider)

Payments are processed securely through a payment intermediary.

We reserve the right to change prices and delivery costs.

All payments are processed securely through a third-party payment service.

4. Delivery methods and times

We offer the following delivery methods:

  • Pickup from the nearest pickup point
  • Home delivery

The delivery time is normally 2-5 business days from order confirmation. We ship orders using the selected delivery service. Delivery costs depend on the selected delivery method, the destination and the size of the order. Delivery costs are shown at checkout before the order is confirmed.

5. Right of withdrawal and returns

Consumer customers have the right to cancel an order within 14 days of receiving the product. The returned product must be unused and in its original condition.

Returns must be announced in advance by contacting our customer service at info@kaikenkarvaiset.com. Return costs are the customer's responsibility, unless the product is defective. For detailed instructions, see Returns.

6. Complaints

Defective product

If the product is defective or incorrect, please contact our customer service as soon as possible, and no later than within 14 days of receiving the product.

Incorrect product that does not match the order

If the product is incorrect, i.e. does not match what was ordered, please contact our customer service as soon as possible, and no later than within 14 days of receiving the product.

Transport damage

If the product has been damaged during transport, file a complaint with our customer service immediately (no later than within 1–2 days of receiving the order) at info@kaikenkarvaiset.com.

Include clear photos of the damaged product and the shipping packaging with the address label clearly visible. Also include your order number in the complaint. Keep all damaged packaging materials and products for the entire duration of the complaint process.

7. Problem situations

If you encounter any problems with your order, please contact our customer service:

8. Processing of personal data

We process customer data in accordance with our privacy policy. The data is used only for processing orders and managing the customer relationship.

9. Dispute resolution

Any disputes will primarily be resolved through negotiation. Consumers have the right to bring a dispute before the Finnish Consumer Disputes Board. The agreement is governed by Finnish law.

Other terms

Kaikenkarvaiset Oy is not liable for delays or damages caused by force majeure.

We reserve the right to change these terms of delivery. The updated terms are available on our website.